Return Policy

Effective Date: May 12, 2024

Thank you for choosing Westwood Clinic. We are committed to ensuring your satisfaction with all our services. Below are the details of our refund policy. Please read them carefully to understand your rights and responsibilities.

Cancellations and Refunds

1. 24-Hour Notice Requirement: If you need to cancel your appointment, we kindly ask that you notify us at least 24 hours in advance. This allows us to manage our schedule and offer the slot to other clients.

2. Refund Eligibility:
– Full Refund: You are entitled to a full refund if you cancel your appointment more than 24 hours before the scheduled time.
– No Refund: If the cancellation is made less than 24 hours before the appointment time, you will not be eligible for a refund. However, we offer the option to reschedule the appointment at no additional cost.

3. How to Cancel or Reschedule: Please contact us via phone or email to cancel or reschedule your appointment. Ensure that you provide your name, appointment date, and contact information in the communication.

Refund Processing

– Timeline: Eligible refunds will be processed within 14 working days from the date of cancellation.
– Method of Refund: Refunds will be issued to the original method of payment unless otherwise specified. If the original method of payment is unavailable, we will work with you to find an alternative solution.

Exceptions

– Note that Westwood Clinic reserves the right to modify or refuse refunds and cancellations based on specific circumstances. If you feel that your situation warrants an exception, please contact us.

Contact Information

For any questions or concerns regarding our refund policy, or to initiate a cancellation or reschedule, please contact us at:
– Phone: +60165341120
– Email: info@westwoodclinic.my

Modifications to the Refund Policy

Westwood Clinic may update this refund policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.